CustomerCare

SafeAir1 & Avery Tools... A partnership, bringing you the best in creative solutions for Experimental Aviation

Customer Care at SafeAir1

At SafeAir1 we want our Customers to be happy that they chose to do business with us. That is why we offer products at very competitive prices and work hard to provide useful, comprehesive information on all of the aviation safety products we sell. However, we know that once in a while, something can get damaged in shipping, turn out to not "fit" or "work" well in a specific application, or even prematurely fail. If this happens to you...

Return Policy:

SafeAir1 customers may return any item purchased here for any of the following reasons. Please contact us and obtain a Return Authorization Number and shipping instructions prior to returning items. Contact SafeAir1 by phone, fax, or email, (email is preferred).

30 Day Money Back Guarantee:

If for any reason you are unhappy with your purchase from SafeAir1 you may return it, in new condition and original packaging, within 30 days of purchase for a full refund.

NOTE: ER Tanks are custom built for YOUR airplane. As such, they can not be returned.

Incorrect Item or Defective Product:

If upon receipt of your purchase you find it defective or incorrect, contact SafeAir1 by phone, fax, or email for a RAN shipping instructions. Certain products may require special handling and insurance. SafeAir1 does not believe our customers should incur additional expenses for our mistake or a defective product. In such instances, SafeAir1 will gladly refund shipping charges.

Warranty Items:

If you have a warranty claim, contact SafeAir1 by phone, fax, or email for a RAN. In some cases SafeAir1 may provide instructions to ship directly to the manufacturer, expediting the replacement or repair of your product.

When sending fax or email, please include a contact telephone number.

Please send questions and comments to: CustomerCare@SafeAir1.com

SafeAir1 ...the intelligent approach to flying safe™